Accessibility statement for Active North Tyneside

This accessibility statement applies to www.activenorthtyneside.org.uk.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We’re working hard to ensure that as much of our website as possible can be accessed and understood by all, however we are aware that some parts of the website are not currently fully accessible.

We have a plan in place to identify and rectify all these issues and will be regularly reviewing our progress. But if you require any additional help accessing any of the information on our website while we are working to resolve these issues, please email active@northtyneside.gov.uk.

Feedback and contact information

If you need information on this website in a different format, please email active@northtyneside.gov.uk.

This includes: 

  • accessible PDF

  • large print

  • easy read

  • audio recording or braille

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email active@northtyneside.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

You can call us on (0191) 643 7171.

Technical information about this website’s accessibility

North Tyneside Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Navigation links have insufficient contrast. We are working to resolve this.

  • Social media icons have insufficient contrast. We are working to resolve this.

  • Non keyboard users cannot control the home page carousel. We are working to resolve this.

  • Carousel navigation icons do not have accessible ARIA tags, sufficient contrast or IMG roles. We are working to resolve this.

  • Carousel images have problematic ALT text. We are working to resolve this.

  • Social media sharing navigation icons do not have sufficient contrast.

  • Some paragraphs may contain inline styles. This is beyond our control as they are part of the Squarespace code base.

Disproportionate burden

North Tyneside Council believes this website should be accessible for everyone. We do not currently intend to claim disproportionate burden for any website content.

Content that’s not within the scope of the accessibility regulations

All content is within the scope of accessibility regulations. 

What we’re doing to improve accessibility

  • Where page banners have problematic ALT text, we have added additional ARIA values.

  • We have added ARIA tags to the mobile navigation structure.

  • We have added a ‘skip to content’ link.

  • We have added a visible focus attribute for keyboard navigation.

  • We are working to resolve outstanding accessibility issues in the Squarespace platform.

Preparation of this accessibility statement

  • We prepared this statement on 16 December 2022.

  • We last reviewed it on 16 December 2022.

  • North Tyneside Council last tested this site on 16 December 2022.

  • We tested a selection of pages, reflecting different page layouts used on our website.